In administrators faced an angry backlash after initially telling customers their gift vouchers would not be honoured - before making a U-turn. KPMG will try to keep all stores open while a buyer is sought. Will Wright, from KPMG, said: "Over the coming weeks, we will endeavour to continue to operate all stores as a going concern while we assess options for the business, including a possible sale.
Whenever a company goes into administration, the decision on whether it should honour gift cards is down to the administrators, according to consumer publication Which?.
Owners Hilco, which took the company out of its first administration in , blamed a "tsunami" of retail challenges, including business rate levels and the fact that many customers now download or stream all their music rather than seek physical copies on CD or vinyl. It said the stores, which employ 2, staff, would continue to trade while negotiations were held with major suppliers and it looked for buyers.
This includes a free personalised greetings card, so the recipient knows who to thank. Calls to numbers will cost 7p per minute plus your phone company access charge. Calls to numbers will cost 5p per minute plus your phone company access charge.
Cookies are small text files on your computer. They allow us to assist you with your browsing experience and also help us to understand how you use our site. You can delete or block cookies but it may affect your access to some parts of our site. Find out more about the cookies we use. Age ratings provide guidance to consumers particularly parents to help them decide whether or not to buy a particular product.
The rating on a game confirms that it is suitable for players over a certain age. The PEGI rating considers the age suitability of a game, not the level of difficulty.
Similarly, a DVD, Blu-ray or 4K with an age rating of 12, 15 or 18 will be suitable for persons over this age only. Selling an age-restricted product to a customer who is under the age limit can cause upset or offence to the customer or their guardians. If a member of our staff is at all unsure about the age of a customer when selling certificated products, they will refuse the sale unless you are able to produce valid photographic identification such as your current Passport or Driving License.
As a responsible retailer, we operate a THINK 21 scheme to make sure age-restricted products don't fall into the hands of anyone who's underage. If ID is requested and can't be produced we have no option but to refuse the sale. We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn and in perfect condition within 21 days of purchase and accompanied by a valid receipt.
Some exclusions apply including, but not limited to: - store. Within 30 days of purchase In the unfortunate event that you should discover a fault with an item, we will offer a refund for any purchase that demonstrates a genuine manufacturing fault within the first 30 days from purchase.
You must provide proof of purchase, and where applicable, all original components must be included. We reserve the right to inspect any return to verify the manufacturing fault; this may be completed in conjunction with our technical support team or directly with the manufacturer. We ask that all faulty technology returns include a valid receipt and all accompanying parts i.
If you are returning a faulty technology product that was purchased as part of a bundle, then we ask that you return all additional items that came as part of that bundle. We cannot be held responsible for accidental damage or misuse to any purchased items caused out of our control. We ask that all faulty returns are accompanied with a valid receipt with all accompanying parts i. We cannot be held responsible for accidental damage or misuse to any purchased item caused out of our control.
Repairs are offered in conjunction with AppleCare. Should you experience a fault, freephone AppleCare; the easiest and quickest way to repair or replace your Beats: - Freephone number - Issues can normally be resolved in a single call - Free next day collection - Repair or replacement sent straight to your door - Service and technical support from the people who know your product best.
Proof of purchase is required. To find out more about firmware updates, please visit the manufacturer's website. Hopefully, this will resolve the issue but if the fault persists, please return to the store with the item and receipt, or contact us so we can assist further. Please email store. Items can be returned to any hmv or FOPP store; for your nearest branch please use our store locator: www.
If your item is faulty and you are unable to get back to any of our stores, please email us at store. All Beats products are covered by AppleCare. We may be able to help with some troubleshooting tips or diagnose a manufacturing fault before returning to an hmv or FOPP store for a repair or replacement. We ask that all faulty returns are accompanied with a valid receipt and all accompanying parts i.
The warranty has expired on my purchase, what can I do? To find a store and their opening hours simply pop a postcode or area into our store finder: www. Accept all cookies Set cookie preferences. Skip to content There are no items in your basket.
Do Love2shop Gift Vouchers have an expiry date? Love2shop gift vouchers supplied by Voucher Express generally have at least 18 months validity. You might also like.
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